Patient Safety & Infection Control Protocols
While we remain committed to complying with local and state infection control guidelines from the Ohio Dental Association (ODA), as well as those of the CDC and the American Dental Association (ADA), we are also electively instituting some other temporary procedures for the safety of our patients and staff.
Please assist us by kindly calling to reschedule your appointment if you:
- Are currently experiencing flu-like symptoms (vomiting, nausea, fever, sore throat, general muscle aches, fatigue)
- Have or have had a cough, sore throat, or shortness of breath within the past 14 days
While we have always practiced maximal infection control according to ADA, CDC, OSHA, and Ohio State Dental Board standards, the following are specific mitigation factors unique to our office for reducing the risks of cross-contamination from which our patients benefit:
- Chairside separate air vacuum systems will be used with HEPA filters and UV to immediately evacuate aerosols. (NEW)
- Isolite® intraoral evacuation systems will be used during as many procedures, including dental hygiene appointments, as possible.
- Rubber dam will be utilized whenever appropriate.
- Air purification units throughout the office, including central HEPA and UV light air purification systems. (NEW)
- Individual treatment rooms.
In order to decrease the risk of spread, rest assured that our staff will be cleaning touched surfaces regularly, providing hand sanitizer, and wearing protective equipment according to usual standards of practice. All autoclavable instrumentation is sterilized by autoclave after each use, and disposable products are used wherever reasonably possible. We also use in-duct ultraviolet lamps and high-quality air filters to cleanse the air in our heating/cooling system to decrease airborne contaminants.
For everyone’s safety and protection and in compliance with government mandates for as long as they are in place, we are adhering strictly to social distancing to the extent that we are able. Some new policies and procedures that you will notice at your next appointment are the following:
- Upon arrival, please call or text 330.364.2011 to let us know that you are here and remain in your vehicle. We will let you know when we are ready for you to minimize your time in the reception area.
- Masks or cloth face coverings are required for anyone entering the building and while in the building except during active dental treatment. To preserve the necessary PPE, please wear your own.
- Pens used for completing any paperwork are yours to keep. (They have always been complimentary, except now we are asking you to keep them.)
- A pre-screening COVID-19 interview is required by phone prior to your visit, and then it will be repeated in-person after you arrive at the office. Anyone with symptoms will be asked to reschedule after they have recovered.
- Temperatures of any patient and companion are taken at the designated triage station.
- Please clean your hands upon entering and exiting our office with the provided hand sanitizer or by washing them thoroughly in the restroom.
- Regretfully, our reception area will no longer have magazines or children’s toys due to the difficulty with proper sanitization. Complimentary coffee and tea will still be available upon request while the coffee station is closed, and bottled water is always available.
- Appointments will be specifically managed to allow for social distancing between patients, which likely will require less flexibility with scheduling and a few daily appointments.
- Only patients with scheduled appointments may be present in the building, except for a necessary caregiver or guardian to be determined on a case-by-case basis.
Our new scheduling options are designed to address individual oral healthcare needs and maintain a safe and sterile environment.
To assist us with providing appropriate care for all of our patients, please make every effort to keep scheduled appointments and attempt to be flexible and patient with us as we work to adjust the schedule to accommodate best practices for timely care and social distancing.
We also know that during these unprecedented times obstacles like additional time off from work and financial concerns can be barriers to ideal care.
Therefore, we have temporarily expanded our patient finance options to minimize the delay of necessary dental care while continuing to provide the best level of dentistry possible. This mandatory shutdown of “elective” care has shown many of our patients that procrastinating recommended dental care “until it hurts” can lead to pain, infection, and significant discomfort in the event that dental care is not immediately available. It is our sincerest wish that no one has to suffer or to delay care due to financial hardship. Please discuss any financial concerns with us so that we may assist if we are able.
Thank you for your patience and cooperation as we work together to get through this challenging time. We will keep you up to date as to any changes that may occur in the future.